The Bank of East Asia

Corporate Information

We value your opinion

We at The Bank of East Asia, Limited believe in the importance of customer care and are dedicated to providing high-quality services that suit your needs. We invite you to share your opinions with us, so that we can enhance and improve our service standards.

Please feel free to contact us using any of the methods below. We encourage you to provide contact details so that we can follow up on your feedback.

  • By letter: please send written suggestions by post to Operations Department, The Bank of East Asia, Limited, Taipei Branch (10/F, 10/F-3 & 11/F-3, Taipei Financial Center, No.88 Dunhua North Road, Taipei, Taiwan)

  • By e-mail: please e-mail us at / (For consumer loan cases)

  • By telephone: please call our Customer Opinion Hotline on (886 2) 8161-2879 / 8161-2864 (For consumer loan cases)

We pledge to address your concerns promptly, and will provide you with: 

  • a written acknowledgement within 7 days of receiving your opinion or suggestion

  • a written response to your opinion or suggestion within 30 days of receiving the same


  1. Written acknowledgement will only be provided for opinions or suggestions sent by letter or by e-mail. 

  2. No written acknowledgement will be provided if a written response is provided directly to you within 7 days of receiving your opinion or suggestion. 

  3. No written acknowledgement or written response will be provided if the opinion or suggestion, upon receipt, has been duly resolved by close of business on the following business day.